A huge part of this product launch was to change the perception people have on the Little Giant. Over the years Little Giant was known as the "Ladder on the infomercial". Little Giant has been designing ladders for the trades for years and wanted to have a design and product launch that speaks to the tradesmen.
I started with talking with our product team / creative director / CMO about the goals with the redesign. Taking those goals and started to talk with multiple people in the trades to learn what they look for in their tools. Using this information I was able to work on some user personas and create a user flow with the marketing team.